We are confident that you will enjoy your Dilmah tea. If for some reason you have a need to return your order, please contact us at orders@dilmahtea.com or call + 94 11 482 2000 within business hours, and we will contact you within 2 business days. Any refund will be made by the same method as payment was received for your order. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs.

Returning of products is subject to the following conditions:

• The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
• We cannot accept a Product return after 30 days from delivery.
• We cannot accept a Product return that has been largely consumed (more than two servings).
• We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea.